Terms of Service

1. Agreement

These Terms govern your access to and use of Doorpost (the “Service”), operated by the company providing it (“we,” “us”). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a company, you represent that you're authorized to bind it.

2. The Service

Doorpost is property-management and accounting software for landlords and property managers — rent roll, leasing, maintenance, bookkeeping, tax reports, voucher tools, and related features. We may add, change, or remove features over time.

3. Accounts & eligibility

You must be at least 18 and provide accurate information. You're responsible for your account, your login credentials, and all activity under your account. Notify us promptly of any unauthorized use. You're responsible for the users you invite and their access.

4. Subscription, trial & billing

Doorpost is billed per unit (“door”) under management, on a recurring basis. Free trials, if offered, convert to a paid subscription unless canceled beforehand. Fees are charged through our payment processor. Except where required by law, fees are non-refundable. We may change pricing on renewal with prior notice; your door count may change your bill as you add or remove units.

5. Your data & responsibilities

You retain ownership of the data you put into the Service (property, tenant, financial, and related records — “Customer Data”). You are responsible for the accuracy and legality of Customer Data and for having the rights and notices needed to provide it, including tenants' and applicants' personal information. You are the controller of that information; we process it on your behalf to provide the Service.

You are solely responsible for your compliance with landlord-tenant, fair-housing, consumer-reporting, tax, and other laws that apply to your business.

6. Acceptable use

Don't use the Service to break the law, infringe others' rights, upload malware, attempt to breach security or access other customers' data, reverse-engineer the Service, or resell it without permission. We may suspend accounts that create risk to the Service or other customers.

7. Not professional advice

Doorpost provides software tools, not legal, tax, accounting, or financial advice. Reports, calculations, depreciation schedules, tax packages, and similar outputs are aids for you and your professionals — they are not a substitute for a licensed attorney, CPA, or advisor, and we don't guarantee they're correct or complete for your situation. Verify anything you rely on.

8. Third-party services

The Service integrates with third parties (for example, bank connectivity, payments, hosting, and email providers). Your use of those integrations may be subject to their terms, and we aren't responsible for third-party services.

9. Availability & disclaimers

We work to keep the Service available but don't guarantee it will be uninterrupted or error-free. The Service is provided “as is” and “as available,” without warranties of any kind to the fullest extent permitted by law.

10. Limitation of liability

To the fullest extent permitted by law, we won't be liable for indirect, incidental, special, or consequential damages, or lost profits or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim.

11. Termination

You can cancel anytime. We may suspend or terminate the Service for violation of these Terms or non-payment. On termination you may export your data for a reasonable period, after which we may delete it.

12. Changes

We may update these Terms; material changes will be posted here with a new date and, where appropriate, notified to you. Continued use after changes means you accept them.

13. Contact

Questions about these Terms: hello@getdoorpost.com.